Returns and Refunds Policy
Last updated: November 2025
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1. About This Policy
This Returns and Refunds Policy explains how EonKind Ltd manages cancellations, returns, and refunds for purchases made through www.eonkind.co.uk.
We are committed to complying with UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
If you have any questions, please contact us before returning any products.
Company details:
EonKind Ltd
Company No. 16706222
Registered address: 483 Green Lanes, London, N13 4BS, United Kingdom
Email: info@eonkind.co.uk
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2. Your Right to Cancel (Change of Mind)
Under UK law, you have a legal right to cancel your order within 14 days of receiving your goods, without giving any reason.
This right applies to most online purchases, but exclusions apply to food supplements that have been opened, used, or tampered with, for health and hygiene reasons.
Conditions for Accepting Returns
To be eligible for a refund under your statutory rights:
The product must be unopened, unused, and in its original packaging.
You must notify us in writing (email) within 14 days of receiving your order that you wish to cancel.
You must return the goods to us within 14 days after notifying us of your cancellation.
Customers are responsible for the cost of return postage unless the goods are faulty or incorrect.
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3. How to Cancel an Order
To cancel or return an item, please email info@eonkind.co.uk with:
Your full name and order number
The items you wish to return
Whether the product is unused/unopened or faulty
We will confirm the return address and provide authorisation for the return.
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4. Returns Address
All authorised returns must be sent to our fulfilment centre:
EonKind Ltd
Deliveries accepted Monday–Thursday 9:00–16:30 and Friday 9:00–15:30.
Please include your order number inside the parcel.
Unauthorised or unlabelled returns may result in processing delays.
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5. Faulty, Damaged, or Incorrect Items
If your item arrives damaged, faulty, or not as described, you are entitled to a free replacement or full refund under the Consumer Rights Act 2015.
Please notify us within 30 days of receipt by emailing info@eonkind.co.uk, providing your order number and (if possible) a clear photo of the issue.
Once approved, we will cover all reasonable return postage costs and arrange a replacement or refund promptly.
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6. Processing Refunds
Once we receive and inspect your return, we will notify you by email.
Approved refunds are processed within 14 days using the same payment method you used for purchase.
Please note:
Original shipping costs are refunded only if the product was faulty, incorrect, or cancelled before dispatch.
Refund timing may vary depending on your bank or payment provider.
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7. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
Opened or used food supplements
Products damaged after delivery through misuse or improper storage
Gift cards or promotional vouchers
Personalised or custom-labelled items (if applicable)
These exclusions do not affect your statutory rights regarding faulty or misdescribed goods.
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8. Exchanges
If you wish to exchange an unopened item for another product, please contact us at info@eonkind.co.uk within 14 days of receiving your order.
Exchanges are subject to stock availability and return approval.
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9. Late or Missing Refunds
If you have not received your refund after 14 days from approval:
1. Check your bank account again.
2. Contact your credit card provider or bank — it may take time before a refund appears.
3. If you’ve done this and still haven’t received it, email info@eonkind.co.uk and we’ll investigate immediately.
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10. Business Customers
This policy applies only to consumer purchases (individual customers).
Wholesale or business orders are governed by separate terms and may not include cancellation rights under the Consumer Contracts Regulations.
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11. Contact Us
If you have any questions about returns or refunds, please contact our Customer Support team:
📧 info@eonkind.co.uk
📍 EonKind Ltd, 483 Green Lanes, London, N13 4BS, United Kingdom
We aim to respond to all queries within 2 working days.
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12. Legal Reference
This Returns and Refunds Policy complies with:
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134)
Consumer Rights Act 2015
Consumer Protection from Unfair Trading Regulations 2008
Competition and Markets Authority (CMA) Online Sales and Returns Guidance (2024)
Your statutory rights are not affected.