Terms and Conditions
Last updated: November 2025
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1. About Us
This website (www.eonkind.co.uk) is owned and operated by EonKind Ltd, a company registered in England and Wales.
Company No.: 16706222
Registered office: 483 Green Lanes, London, N13 4BS, United Kingdom
Email: info@eonkind.co.uk
Throughout these Terms, “we”, “us”, and “our” refer to EonKind Ltd.
“You” means the customer or website user.
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2. Acceptance of These Terms
By accessing or using our website, purchasing products, or otherwise interacting with our Services, you agree to be bound by these Terms and our related policies (Privacy Policy, Cookie Policy, Health Disclaimer, Returns and Refunds Policy, and Shipping Policy).
If you do not agree, you must not use this site or place an order.
We may update these Terms from time to time. The version displayed on this page at the time of your order will apply to that purchase.
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3. Eligibility
You must be 18 years or older to purchase from us.
By placing an order, you confirm that you are legally capable of entering into binding contracts under UK law.
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4. Our Products
All products sold are food supplements, not medicines.
They are intended to support general wellbeing and are not designed to diagnose, treat, cure, or prevent any disease.
Product descriptions and imagery are provided in good faith and in line with UK FSA and CAP Code standards.
We make reasonable efforts to ensure all information is accurate, but packaging and formulations may vary slightly from images shown.
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5. Orders and Contract Formation
1. When you place an order, you will receive an email acknowledging receipt — this does not constitute acceptance.
2. A binding contract arises only when we send an Order Confirmation email and take payment.
3. If a product is out of stock or pricing is incorrect, we will notify you and issue a full refund if payment was taken.
We reserve the right to refuse any order for reasonable grounds (for example, suspected fraud or misuse).
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6. Prices and Payment
All prices are shown in Pounds Sterling (£ GBP) and include UK VAT where applicable.
Payment must be made at the time of order using Shopify Payments, PayPal, or other secure methods shown at checkout.
You confirm that the payment card or account used belongs to you.
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7. Shipping and Delivery
Full details appear in our Shipping Policy.
We deliver within the United Kingdom only (unless otherwise stated).
Dispatch times are typically 1–3 working days, and estimated delivery times are stated at checkout.
Delays may occur beyond our control (postal strikes, courier delays, force majeure).
We will not be liable for such delays but will always assist in tracking your order.
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8. Returns and Cancellations
Please see our Returns and Refunds Policy.
Under the Consumer Contracts Regulations 2013, you have 14 days from receipt of goods to cancel your purchase for any reason and receive a refund, provided items are unopened and in resalable condition.
To exercise this right, email info@eonkind.co.uk with your order number and details.
We will confirm instructions for returning the product.
Refunds are processed within 14 days of receiving returned goods.
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9. Use of Our Website
You agree not to:
Use this site for unlawful or fraudulent purposes.
Interfere with or damage the site, servers, or security features.
Reproduce or exploit any content without our prior written consent.
We grant you a limited, revocable licence to access and use our site for personal, non-commercial purposes only.
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10. Intellectual Property
All text, graphics, logos, images, and software on this website are the property of EonKind Ltd or its licensors and are protected by UK copyright and trademark law.
You may not copy, modify, distribute, or reproduce any part of this website without our prior written permission.
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11. Health and Safety Disclaimer
Our products are food supplements only.
They are not a substitute for a varied diet or medical treatment.
Consult your doctor or pharmacist before use if you are pregnant, breastfeeding, taking medication, or under medical supervision.
Keep products out of the reach of children.
For further details, see our Health Disclaimer.
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12. Liability and Disclaimers
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any rights you have under consumer law.
To the maximum extent permitted by law, EonKind Ltd will not be liable for:
Any indirect or consequential loss or damage;
Loss of profit, business, or reputation; or
Reliance on information contained on this website.
Your statutory rights remain unaffected.
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13. Data Protection and Privacy
Your personal information is processed in accordance with our Privacy Policy and Cookie Policy.
We are registered with the Information Commissioner’s Office (ICO) and comply with the UK GDPR and Data Protection Act 2018.
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14. Promotions and Discounts
Promotions, discount codes, or offers are subject to availability and may be withdrawn without notice.
Unless stated otherwise, promotions cannot be combined.
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15. Force Majeure
We will not be responsible for any failure to perform our obligations caused by events outside our reasonable control, including natural disasters, strikes, wars, or internet outages.
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16. Governing Law and Jurisdiction
These Terms and any contracts arising from them are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the English courts.
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17. Contact Information
If you have questions about these Terms or wish to make a complaint, please contact:
📧 info@eonkind.co.uk
📍 EonKind Ltd, 483 Green Lanes, London, N13 4BS, United Kingdom
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18. Complaints Handling
We aim to resolve complaints promptly and fairly.
Please email info@eonkind.co.uk with “Complaint” in the subject line.
If you are not satisfied, you may refer your complaint to an approved Alternative Dispute Resolution (ADR) body or to Trading Standards.
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19. Entire Agreement
These Terms and our related policies constitute the entire agreement between you and EonKind Ltd and supersede any prior understandings.
No failure by us to enforce any right shall constitute a waiver of that right.
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20. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.