We're here to help
Real support from a UK-based team — science-aware, friendly, and responsive.
You may find what you’re looking for in our FAQs below — many questions are answered instantly.
Still need help?
Customer Service Hours: Mon–Fri, 9:00–17:30
FREQUENTLY ASKED QUESTIONS
Ordering & Shipping (UK)
Where do you ship from?
All orders ship from UK facilities. Most items are letterbox-friendly for convenient delivery.
Learn more about how we operate on our Why EonKind page
How long does delivery take?
Standard UK delivery usually arrives 2–4 working days after dispatch. Tracked and express options are shown at checkout.
For full details, see our Shipping Policy.
Do you offer international shipping?
Presently we’re UK-only. International options may follow—join the newsletter to be notified.
How much is shipping?
Shipping is calculated at checkout based on your basket and chosen service.
- Free UK delivery on orders over £45
You can review full details in our Shipping Policy.
My parcel hasn’t arrived—what do I do?
If you selected tracked delivery, please check your tracking link first.
If your order is delayed or hasn’t arrived, email info@eonkind.co.uk with your order number and we’ll take care of it promptly.
Frequently Asked Questions
Products & Safety
Are your supplements made in the UK?
Yes—manufactured in the UK to GMP standards. We follow FSA/CAP guidance for responsible claims.
Are they vegan?
Yes. Our current supplements use 100% vegan HPMC capsules.
Each product page clearly displays dietary suitability — for example:
Are there allergens?
Made in facilities that also handle allergens. Always read the label and ingredient list. If unsure, email us before ordering.
Can I take products together?
Yes — our supplements are designed to work well together when taken at the recommended daily dose.
Explore all supplements and build your own daily stack here:
Check our All Supplements page →
Always follow label directions and do not exceed the recommended daily amount.
Do you make medical claims?
No. EonKind products are food supplements, not medicines. They are intended to support wellbeing as part of a healthy lifestyle.
Who should check with a doctor first?
Please consult a GP or pharmacist before use if you:
- take prescription medication (especially blood thinners)
- have a medical condition
- are pregnant or breastfeeding
- are preparing for surgery
You can also reach out to us via email info@eonkind.co.uk if you’d like guidance choosing a product.
Where can I read more about your standards?
See Why EonKind for manufacturing, quality and compliance details.
Frequently Asked Questions
Usage & Results
When will I feel results?
Many feel subtle changes in 2–3 weeks, with best results after 6–8 weeks of consistent use.
What should I take for energy & focus?
We recommend starting with our Cognitive Clarity combination:
This stack is designed for clarity, focus, and sustained mental performance — without stimulants.
What’s best for joints & daily mobility?
Our most popular choice for joint and mobility support is Turmeric + Black Pepper, taken daily with meals.
General timing guidance
General guidance:
- Ginkgo B+ – morning or early afternoon
- Lion’s Mane – morning, with food
- Turmeric + Black Pepper – with meals
Always follow the directions shown on each product page.
How should I store supplements?
Store in a cool, dry place, away from direct sunlight. Keep out of reach of children. Best-before dates are printed on each bottle.
Do I need to cycle products?
Most people don’t need to cycle supplements when taken at recommended doses. Some customers prefer short breaks for personal preference. If unsure, consult a healthcare professional.
Frequently Asked Questions
Returns, Refunds & Policy
What’s your return policy?
If your item arrives damaged, faulty, or not as described, you are entitled to a free replacement or full refund under the Consumer Rights Act 2015.
Full details are available in our Returns & Refunds Policy.
Item arrived damaged—what now?
Email info@eonkind.co.uk within 14 days of delivery with your order number and clear photos. We’ll arrange a replacement or refund quickly.
How do refunds work?
Refunds are processed to the original payment method after return/approval. Bank processing times vary.
Can I return opened products?
In general, opened supplement products can’t be returned for resale for hygiene and safety reasons.
How it works at EonKind:
- We offer a 30-day satisfaction promise on first-time purchases of a product.
- If you’ve tried a product for the first time and it’s not right for you, contact us within 30 days of delivery at info@eonkind.co.uk.
- We’ll assess your request case-by-case and guide you through the next steps.
- Approved refunds are issued to the original payment method.
For full details, please see our Returns & Refunds Policy.
Where can I read full terms?
You can review our full policies at any time on the following pages:
These pages outline everything clearly, including ordering, delivery, returns, and your rights as a customer.
Frequently Asked Questions
Payment & Security
Which payment methods do you accept?
- Shopify Payments (major cards),
- Apple Pay/Google Pay,
- and PayPal (if enabled).
We use Shopify Payments, a secure, PCI-compliant platform trusted by millions of businesses worldwide.
You can safely pay using all major debit and credit cards, as well as Apple Pay, Google Pay, and PayPal (when enabled).
Every transaction is processed through encrypted checkout — your card details are never stored or shared.
Is your site secure?
Absolutely. EonKind operates on the Shopify platform, which provides enterprise-grade security for every transaction.
Our entire website is protected by HTTPS encryption, meaning all data sent between your browser and our store is secure.
Payments are handled through Shopify’s PCI-compliant checkout, the same standard used by major banks — so your card details are never stored or seen by us.
You can shop with full confidence knowing your information is private, protected, and handled by trusted UK-approved payment providers.
Can I use discount codes?
Apply codes at checkout. Some promos can’t be stacked.
Frequently Asked Questions
Contact & Company
How do I reach support?
- info@eonkind.co.uk
- Office hours: Mon–Fri, 9:00–17:30 (UK).
Typical reply: within 1 working day.
Postal address
Letters/small packets: EonKind, 483 Green Lanes, London, N13 4BS
Where can I learn about EonKind?
Start with Why EonKind, then explore Longevity Insights for educational articles and guidance on ageing well.