Privacy Policy (UK GDPR Compliant)

Last updated: 21 January 2026

1. Introduction

This Privacy Policy explains how EonKind Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit or make a purchase from https://www.eonkind.co.uk (the “Website”).

We are committed to protecting your privacy and handling your personal data in a transparent and lawful manner, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who we are (Data Controller)

EonKind Ltd
Registered office: 483 Green Lanes, London, N13 4BS, United Kingdom
Email: info@eonkind.co.uk

EonKind Ltd is the data controller responsible for your personal data.

3. What personal data we collect

Depending on how you interact with our website, we may collect the following categories of personal data:

a) Information you provide directly

  • Name

  • Email address

  • Billing and shipping address

  • Order details

  • Payment confirmation (we do not store full payment card details)

  • Customer support communications

b) Information collected automatically

  • IP address (anonymised where possible)

  • Device type, browser, operating system

  • Pages viewed and interactions

  • Referral source

  • Approximate location (city/region level)

This data is collected using cookies and similar technologies, subject to your consent.

4. How we use your personal data

We use your personal data to:

  • Process and fulfil orders

  • Deliver products and manage returns

  • Communicate with you about your orders

  • Provide customer support

  • Improve website performance and user experience

  • Measure marketing effectiveness

  • Send marketing communications (only if you have opted in)

5. Legal bases for processing

We process your personal data under the following lawful bases:

Purpose Legal basis
Order processing & fulfilment Contract
Customer support Contract / Legitimate interests
Website analytics Consent
Marketing & advertising Consent
Legal obligations (tax, accounting) Legal obligation

You may withdraw consent at any time.

6. Cookies and tracking technologies

We use cookies and similar technologies to operate our website, analyse performance, and support advertising.

Analytics and marketing cookies are only activated after you provide consent via our cookie banner.

For full details, please see our Cookie Policy.

7. Analytics and advertising tools

We use the following third-party services:

Google Analytics 4 (GA4)

Used to analyse website usage and improve performance. GA4 collects event-based data and may use modelling where consent is limited.

Google Ads

Used to measure advertising performance and conversions.

Meta (Facebook & Instagram)

Used for advertising, remarketing, and conversion measurement.

These tools may process data outside the UK. Appropriate safeguards are in place.

8. Shopify

Our website is hosted on Shopify, which provides the ecommerce platform that allows us to sell our products.

Your data may be processed by Shopify in accordance with their privacy and security standards. Shopify acts as a data processor on our behalf.

9. Email marketing

If you subscribe to our newsletter, we will use your email address to send you updates, educational content, and promotions.

You can unsubscribe at any time by clicking the link in any email or contacting us directly.

10. Data retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal and accounting requirements.

Order records are typically retained for 6 years for tax and compliance purposes.

11. Your rights under UK GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request erasure of your data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Lodge a complaint with the ICO

To exercise your rights, please contact us at support@eonkind.co.uk.

12. International data transfers

Some third-party providers (such as Google and Meta) may process data outside the UK.

Where this occurs, we rely on:

  • UK adequacy regulations

  • UK Addendum to Standard Contractual Clauses

to ensure your data remains protected.

13. Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

14. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

15. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

EonKind Ltd
Email: support@eonkind.co.uk