60-Day Peace of Mind Guarantee
60-Day Peace of Mind Guarantee
We want your first EonKind routine to feel considered, calm and worthwhile. Our 60-day guarantee gives genuine first-time customers time to try one product properly, while keeping the policy fair for a small independent British brand.
The simple promise
If your first EonKind product does not feel right for your routine, you may request a refund within 60 days of delivery.
This guarantee is designed for genuine first-trial use, not repeated refunds, bulk purchasing, resale activity or misuse of the policy.
The fair-use principle
The guarantee applies once per product, per customer, household, delivery address and payment method.
This helps us keep the promise generous for genuine customers while protecting EonKind from repeated or organised abuse.
What the 60-day guarantee covers
Subject to the fair-use conditions below, the EonKind 60-Day Peace of Mind Guarantee covers:
- Your first purchase of each EonKind product, bought directly from eonkind.co.uk.
- One opened unit per eligible product, where you have tried it and decided it is not right for your routine.
- Eligible UK customer orders placed for personal use, not trade, resale or bulk purchasing.
- Claims submitted within 60 days of the date your order was delivered.
Fair-use conditions
To keep the guarantee fair and sustainable, the following conditions apply:
- The guarantee applies once per product, per customer, household, delivery address and payment method.
- If you buy more than one unit of the same product, the guarantee covers one opened unit only.
- Any additional units of the same product must be unopened, sealed and returned before we refund those items.
- For bundles, the guarantee covers the first opened unit of each different product in the bundle.
- If a bundle includes duplicate products, only one opened unit of each different product is covered.
- Subscription orders are covered for the first subscription order only. Repeat subscription deliveries are not covered by the satisfaction guarantee.
- The guarantee does not apply to wholesale, trade, resale, marketplace, third-party or bulk orders.
- Refunds are issued to the original payment method only.
- Optional paid delivery upgrades, where applicable, are not refunded under this voluntary guarantee unless required by law.
What we may ask for
We do not ask you to prove how you felt while taking a supplement. However, to verify the purchase and protect the integrity of the guarantee, we may ask for:
- Your order number and the email address used at checkout.
- Your delivery postcode.
- A short reason for the request, so we can understand customer experience and improve our products.
- A clear photo of the product, label, seal, batch number or packaging.
- Return of any unopened duplicate units, unopened bundle items or items not covered by the opened-product guarantee.
How to request a guarantee refund
When we may refuse a guarantee claim
We reserve the right to refuse, limit or investigate claims that appear to be inconsistent with genuine first-trial use. This may include:
- Repeated claims for the same product.
- Claims linked to multiple accounts using the same household, delivery address, payment method or customer details.
- Unusually high-value, bulk or duplicate orders.
- Orders that appear to be connected with resale, marketplace activity or commercial use.
- False, incomplete or inconsistent information.
- Chargeback activity, payment disputes or suspected misuse of the policy.
- Requests made outside the 60-day guarantee period.
Subscriptions
For subscriptions, the 60-Day Peace of Mind Guarantee applies to your first subscription order only.
Repeat subscription orders are not covered by the satisfaction guarantee, because the product has already been tried. You can manage, pause or cancel future subscription orders according to the subscription terms shown at checkout and in your customer account.
This does not affect your statutory rights if a product is faulty, damaged, not as described or otherwise protected by consumer law.
Bundles and multi-buy orders
If you buy a bundle, the guarantee applies to the first opened unit of each different product in that bundle.
If the bundle or multi-buy order includes extra units, duplicate products or unopened items, we may ask you to return those unopened and sealed items before refunding them.
This keeps the guarantee fair while still giving you a proper opportunity to try your EonKind routine.
Refund timing
Once a guarantee request is approved, refunds are issued to the original payment method.
Where no return is required, we normally process the refund within 14 days of approving the request. Where unopened items must be returned, we may wait until we have received the returned goods or suitable proof of return before issuing the relevant refund.
Your bank, card provider or payment provider may take additional time to show the refund in your account.
Your statutory 14-day cancellation rights
The 60-Day Peace of Mind Guarantee is a voluntary EonKind goodwill policy. It is separate from your statutory cancellation rights for online orders.
If you are a UK consumer buying online, you normally have the right to cancel your order within 14 days after delivery without giving a reason.
For health protection and hygiene reasons, sealed food supplement products may not be suitable for return once unsealed. If a supplement has been unsealed, your statutory cancellation right may not apply to that product, unless the product is faulty, damaged, not as described or your legal rights otherwise apply.
If you cancel under your statutory 14-day cancellation right, any goods being returned must be sent back promptly and in any event within 14 days of telling us you wish to cancel. Unless the product is faulty, damaged or not as described, you are responsible for the cost of returning the goods.
We may withhold reimbursement until we have received the returned goods or you have supplied suitable evidence that the goods have been sent back.
Faulty, damaged or incorrect items
If your item arrives damaged, faulty, incorrect or not as described, please email us as soon as possible at info@eonkind.co.uk.
Please include your order number and clear photos of the issue, including the product, packaging and batch number where possible. Your statutory rights are not affected by this guarantee.
Cancellation form
You do not have to use this form, but you may copy and paste it into an email if you wish to cancel under your statutory cancellation rights.
To: EonKind Ltd
Email: info@eonkind.co.uk
I hereby give notice that I cancel my contract of sale for the following goods:
Order number:
Ordered on:
Received on:
Name of customer:
Address of customer:
Email used for order:
Date:
Frequently asked questions
Do I need to return the opened product?
For an eligible first-trial guarantee claim, we usually do not ask you to return one opened unit. However, we may ask for a photo of the product, label, batch number or packaging to verify the order and monitor quality.
Can I refund several bottles if I bought more than one?
The guarantee covers one opened unit per eligible product. Any additional units of the same product must be unopened, sealed and returned before we refund those items.
Can I use the guarantee more than once?
The guarantee applies once per product, per customer, household, delivery address and payment method. Repeated claims for the same product may be refused.
Are repeat subscription orders covered?
No. The satisfaction guarantee applies to the first subscription order only. Repeat subscription orders are not covered by the voluntary satisfaction guarantee, although your statutory rights still apply.
Does this affect my legal rights?
No. This guarantee is a voluntary EonKind policy. It does not replace or reduce your statutory rights, including your rights if goods are faulty, damaged, incorrect or not as described.
Need help?
Email us at info@eonkind.co.uk. Please include your order number so we can help quickly.
EonKind Ltd
483 Green Lanes, London, England, United Kingdom, N13 4BS
This page is intended to explain EonKind’s customer guarantee and returns approach in plain English. It should be read alongside EonKind’s wider Terms of Service, Refund Policy and Privacy Policy. Nothing in this policy limits your statutory consumer rights.